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Casavogue | Support Center
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Casavogue After Sales Zone
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How can I adjust my drawers?
You will find in this document the method for adjusting your drawers.
Why are there creases in the leather or fabric or is the foam sunken?
The appearance of wrinkles in leather or fabric is a common occurrence that helps ensure your comfort from the very first use. In fact, these are often referred to as "comfort wrinkles." You should expect wrinkles on a high-quality leather or fabric sofa. During manufacturing, the upholstery is stretched over the spongy, high-density foam surface, and the type of material, the furniture's engineering, and its use determine the amount of wrinkles in the upholstery. Being completely taut would be a sign of a low-quality, uncomfortable sofa.
We assure you that this is indeed necessary for your comfort. In fact, these are called "comfort wrinkles" or puddles. They are not a defect. You should expect wrinkles on a high-quality leather or fabric sofa, as we stretch the filling over a spongy surface. But being completely taut would be a sign of a cheaper and uncomfortable sofa.
During the first three months, the high-density foam padding softens and sags slightly by one inch, then stabilizes. The first few times we sit down, our weight causes the micro-cells that make up the foam to rupture. A slight sagging of the foam with slight wrinkling of the cover is completely natural.
Packaging and transport can cause temporary and vague deformations of the leather/fabric, it is then a question of smoothing the surfaces with the hands and sometimes reshaping the padding to reduce them.
See attached example and photo: Product shaping
Are the cabinet doors or drawers not aligned?
Since furniture doors or drawers are sections with movable parts, the engineering of the furniture sometimes prevents complete and perfectly symmetrical alignment without compromising the beauty of the furniture. Hinges or rails sometimes require adjustment. The furniture may also not be on a level surface.
The furniture is not the right color?
We will deliver your furniture according to the color and code chosen in store. However, it is common to notice slight variations between the color samples in store and the final result.
Whether for wood, leather, vegan leather, or fabric, the color from one dye lot to another cannot be reproduced 100%. Variations can be caused by the type of lighting.
Seams or sections not aligned?
Your sofa may have a difference in alignment at the seams and also between modules or sections. This is due to the fact that your furniture is entirely handmade by artisans. This ensures a robust construction and long-term life and proves the authenticity and quality of the product. It should also be taken into account that furniture with different removable sections is slightly misaligned since it is not built in a single block. Adjustments can be made to the alignment of the modules of a sofa.
The recliner seat or battery is not working?
If the recliner seat does not work, check if it is plugged into a working outlet. Then, unplug and replug the power cord. If it still does not work, check the various wire connections.
- In case of abnormal noise, record and send us a short video of no more than 10 seconds.
- In case of battery operation, it is possible that the battery is not properly connected on both sides. You can check this.
Why does leather have irregularities?
Leather is a natural material. What may appear to be defects are actually normal marks in the animal's hide that illustrate the authenticity of the covering. These marks are very often scars or insect bites. Or it could be a scar from a cow rubbing against barbed wire, often looking remarkably like a scratch.
CASAVOGUE
A must-visit destination in Montreal for high-end furniture, offering an exceptional selection of renowned brands such as Alf, Calligaris, Franco Ferri, Huppé, and Michael Amini. Our carefully curated collections combine Italian elegance, Canadian craftsmanship, and American innovation.
Visit our store
Casavogue | 8260 Bd Saint-Michel
Montreal - Canada.
Monday - Friday: 09:30am - 18:00pm
Saturday: 09:30am - 17:00pm
Sunday: Closed