Casavogue FAQ

It is absolutely secure to use your credit card on our website. Confidential information is transmitted through the same encryption system used by financial institutions.

For in-store purchases, we accept Visa, MasterCard, American Express, debit cards, cash payments as well as Casavogue gift cards For online purchases, we accept Visa credit cards, MasterCard, American Express.

You will receive a confirmation email as soon as your order has been placed.

In recent months, due to the COVID-19 pandemic, the global supply chain has been severely disrupted. As a result, it is very difficult for us to establish precise and accurate arrival dates for future shipments of products. Shortages of raw materials, labour shortages and restrictions on international transportation have led to unexpected delays beyond Casavogue’s control. We strive to provide you with the best customer service and will do our best to keep you informed of any changes that may affect your order. We greatly appreciate your loyalty and apologize for any inconvenience this may cause.

Our carefully designed collections are only offered in the choice of materials, measurements and colours presented on our website and in stores.

The Casavogue Gift Card allows you to choose the amount you wish to offer and the recipient can exchange it for the products of their choice, of equal or lesser value. A gift card is available at any Casavogue store and by online at Casavogue.ca. 

Gift cards can be used in our Casavogue store. You can use your gift card to purchase all the products offered by Casavogue.

Yes, a store-bought gift card can be used on Casavogue.ca when paying.

Yes, a Casavogue e-gift card purchased online can be used in the Casavogue store.

Casavogue e-gift cards can be purchased using, VISA, MasterCard, American Express. Using a gift card to purchase another gift card only works if the cart contains other products.

Casavogue does not charge any fees or penalties associated with the use or non-use of Casavogue gift cards.

Casavogue gift cards have no expiry date.

Get your furniture delivered with ease! See this page for shipping areas and associated fees.

Wait comfortably while our artisans prepare your custom furniture. Delivery times are 6 to 8 months for products not available in stock.

Enjoy our home mounting service! Contact our customer service with this form to schedule your appointment.

We currently deliver all over Quebec and the Ottawa region.

Provincial and regional taxes apply on delivery charges.

Due to the nature of our products, we are not able to deliver an order to a PO box.

If you are not available for the scheduled delivery, you may be charged additional shipping costs for rescheduling or cancelling the delivery when the goods are in transit. Please contact us for further information.

Contact us via our contact form. Our team will be glad to help you.

We understand your request and are prepared to respond to your request, however we would like to inform you that, following our departure, we cannot be held responsible for any defect or damage found.

If you wish to do so, ask us and we will have you sign a confirmation document.

If you are not completely satisfied with your purchase, you can send us a request within 3 days of receiving or picking up your order, upon presentation of the original receipt.

For more information please visit this page

Please contact us within 3 days of delivery or pickup, so that we can consider your request. Please send us a request via this form

Please contact us as soon as possible with a detailed description of the defect or damage and a photo. We will help you without worries! If your purchase was made and/or picked up in store, please contact your Casavogue store to make your request or apply online

All Casavogue products are covered by a one-year warranty unless otherwise stated. Warranty applies to manufacturing defects related to domestic use only.

Our products are not intended for commercial or industrial use. The warranty does not cover normal wear, such as tears, scratches, damage caused by impact or accident, discoloration of the product, shrinkage, battering of materials, deformation of upholstery materials and stains. Products that have been improperly stored, assembled or installed, inappropriately used, over-used, misused, modified or cleaned using improper methods and/or products are not covered by this warranty. 

This warranty does not apply to products that have been placed outdoors or exposed to extreme conditions. It does not cover indirect or consequential damages. The original receipt is required for any claim and is non-transferable.

Certain consumer rights under applicable federal or provincial legislation may replace certain terms and conditions of this guarantee. The warranty does not in any way change the rights assigned to you by law. As a result, the above exclusions and limitations may not apply to you.

Need assistance with your furniture? Complete our Online Service Form and our dedicated team will help you quickly!

Our luxury furniture is covered by a one-year warranty. For added peace of mind, talk to a sales manager to sign up for a high-performance warranty extension.

The warranty of your furniture is at hand! Keep your invoice and contact our customer service at 514-722-5828 for any assistance.

The appearance of folds in leather or fabric is a common phenomenon that ensures your comfort from the very first use.In fact, these are often called “comfort wrinkles.” You should expect folds on a leather sofa or high quality fabric. At the time of manufacture, the coating is stretched over the high-density spongy foam surface and the type of material, the design of the furniture and its use determine the amount of waves in the coating. Being completely tense would be the sign of a low quality and uncomfortable sofa.

For more information please visit this page

Leather is a natural material. What may seem defects are actually normal marks in the animal’s skin that illustrate the authenticity of the coating.

More information on this page

 

Your sofa may have a difference in alignment in seams and also between modules or sections, due to the fact that your furniture is entirely handmade by artisans. This ensures a robust construction and long-term life and proof of the authenticity and quality of the product.

More information on this page

If the reclining seat is not working, check if it is plugged into a working socket. Then unplug and reconnect the power wire. If it still does not work, check the different wire connections.

More information on this page

As the doors or drawers of furniture are sections with removable parts, the design of the furniture prevents in some cases a complete and perfectly symmetrical alignment without harming the beauty of the furniture. Hinges or rails sometimes require adjustment. The furniture may not be on a level surface.

Preserve the beauty of your furniture with our conversation guide on this page.

Here is a video that shows how to maintain your leather.

If you want to adjust your drawers you will find tips on this page.

Keep your furniture as new! Contact our customer service at 514-722-5828 to order spare parts.

Create the furniture of your dreams! Talk to a sales manager to customize your furniture or order specific dimensions.