Shipping policy

DELIVERY SERVICES

Casavogue offers several delivery services for online or in-store orders in the provinces of Quebec and Ontario. For delivery in other Canadian provinces, please contact our customer service.

During your purchase process, you will be asked to select one of the following options in the shopping cart:

IN-STORE PICKUP

This option is free of charge;

Online order pickup is available in Quebec at our Montreal store. For opening hours, please visit our contact page.

A confirmation email will be sent when the item is ready for pickup.

The original receipt or electronic receipt must be presented at the time of pick-up.

The customer must present themselves with a vehicle suitable for the safe transport of the merchandise in its original packaging. Otherwise, the customer will be required to sign an acceptance form for the product as is, and Casavogue will cancel the right of return.

HOME DELIVERY

We will confirm a fixed delivery window the day before your scheduled delivery date for local deliveries. For long distance deliveries, a delivery window will be provided once we receive your goods.

Casavogue cannot be held responsible if the carrier is unablé to meet the scheduled delivery window due to unforeseen circumstances.

An adult must be present at the time of delivery.

Each delivery must be to one address only.

DELIVERY PROCEDURES

The majoritý of our products are delivered by us. To ensure the safetý of customers and delivery personnel, deliveries are made white glove and custom. We take care of the assembly and mounting of all parts of your furniture.

The delivery staff is not responsible for inspecting the furniture and will not take back or throw away your old furniture.

In the event that elevators are not available or do not exist, delivery personnel will climb a maximum of two (2) flights of stairs.

The customer must ensure safe access for the staff and the delivery vehicle (including appropriate parking space). Any object obstructing the passage must be removed prior to delivery. The customer is responsible for measuring doorways, hallways and stairwells to ensure that the products will pass through easily. Please see our store or website for more information on measuring.

At the time of delivery, there will be no alterations to door frames, door trim, moldings or fixtures to allow for the passage of products. If the merchandise does not fit, the delivery fee will not be refunded and you may be charged a return shipping fee.

Delivery personnel will not remove their safety bootś. Please provide protection for your floors.

PRODUCT VERIFICATION

Upon receipt of your order, please ensure that you have received all items ordered. Your invoice will be affixed to one of your boxes in a red envelope. It is recommended́ to review your invoice before the delivery staff leaves, and notify them of any discrepancies.
Please note on your invoice any incidents during delivery and contact your sales representative as soon as possible. Casavogue will not be responsible for any problematic situation that has not been indicated on the invoice.
If you find a defect́ in your merchandise, keep all of its original packaging and contact your sales representative following your delivery to ensure appropriate action is taken.
The warranty on Casavogue products have a warranty that varies from manufacturer to manufacturer but is normally for a period of one year. The warranty does not cover normal wear and tear, discoloration of the product due to exposure to light, shrinkage or pilling of materials, or misuse of the product.
Ready-to-assemble products should be handled with care and caution. Inspect each part and hardware BEFORE assembly. Claims for parts and/or hardware must be made BEFORE assembly. Damage resulting from assembly errors and/or mishandling of parts, including scratches, is not covered by this warranty.
Your order, shipping address and contact information cannot be changed
If you are not available for the scheduled delivery, you may be charged an additional delivery fee to reschedule or cancel the delivery within 3 business days of the scheduled delivery date and/or once your order is in transit.
Can I change the delivery date of my order?

We invite you to contact us at 514 722 5828 for delivery options in your area.

QUESTIONS AND ANSWERS

Do you offer international shipping?

We currently only ship to Canada.

What delivery options are available?

We strive to deliver our products within a reasonable, accurate time frame.

Is it safe to give my personal and credit card information on your website?

It is absolutely safe to use your credit card on our website. Confidential information is transmitted through the same encryption system used by financial institutions.

What payment methods are accepted?

For purchases made in-store, we accept Visa, MasterCard, debit cards, cash payments and Casavogue gift cards. For online purchases, we accept Visa, MasterCard, American Express.

Will I receive a confirmation after I place an order?

You will receive a confirmation email as soon as your order has been placed.

What is causing the current order delays?

Over the past few months, due to the COVID-19 pandemic, the global supply chain has been severely disrupted. As a result, it is very difficult for us to establish precise and accurate dates for the arrival of future product shipments. Raw material shortages, labor shortages, and international transportation restrictions have caused unexpected delays that are beyond Casavogue's control. We strive to provide you with the best customer service and will do our best to keep you informed of any changes that may affect your order. We greatly appreciate your business and apologize for any inconvenience this may cause.

Is it possible to change the fabric or materials of a product?

Our carefully designed collections are only offered in the choice of materials, sizes and colors presented on our website and in store.

Are the colors of the products on the site accurate?

Our team strives to present the colors and textures of products as accurately as possible. However, the colors displayed may vary from one monitor to another.