Shipping policy

DELIVERY SERVICES

Casavogue offers several delivery services for online and in-store orders in the provinces of Quebec and Ontario. For delivery to other Canadian provinces, please contact our customer service department.

During the checkout process, you will be asked to select one of the following options in the shopping cart:


IN-STORE PICKUP

  • This option is free of charge;
  • Online order pickup is available in Quebec at our Montreal store. For opening hours, please visit our contact page.
  • A confirmation e-mail will be sent when the item is ready for pick-up.
  • The original receipt or electronic receipt must be presented at the time of pick-up.
  • The customer must bring a vehicle suitable for the safe transport of the merchandise in its original packaging. Otherwise, the customer will be asked to sign a form accepting the product as is, and Casavogue will cancel the right of return.

HOME DELIVERY

We will confirm a fixed delivery window the day before your scheduled delivery date for local deliveries. For long distance deliveries, a delivery window will be provided once we receive your merchandise.

  • Casavogue cannot be held responsible if the carrier is unablé to meet the scheduled delivery window due to unforeseeable circumstances.
  • An adult must be present at the time of delivery.
  • Each delivery must be made to one address only.

DELIVERY PROCEDURES

  • The majoritý of our products are delivered by us. To ensure the safetý of customers and delivery personnel, deliveries are made white glove and to measure. We take care of assembling and fitting all the parts of your furniture.
  • Delivery staff are not responsible for inspecting furniture and will not take back or throw away your old furniture.
  • In the event that elevators are unavailable, delivery personnel will ascend a maximum of two (2) floors.
  • The customer must ensure safe access for staff and delivery vehicle (including appropriate parking space). All obstructions must be removed prior to delivery. It is the customer's responsibility to measure door frames, hallways and stairwells to ensure that products will pass through easily. Please consult our store or website for more information on measuring.
  • At the time of delivery, there will be no modifications to door frames, door trims, moldings or fixtures to allow products to pass through. If the merchandise does not fit, the delivery charge will not be refunded and you may be charged a return delivery fee.
  • Delivery personnel will not remove their safety bootś. Please provide protection for your floors.

PRODUCT VERIFICATION

  • Upon receipt of your order, please ensure that you have received all items ordered. Your invoice will be affixed to one of your boxes in a red envelope. It is recommended́ to review your invoice before delivery personnel leave, and notify them of any discrepancies.
  • Please note on your invoice any incident during delivery and contact your sales representative as soon as possible. Casavogue will not be held responsible for any problem that has not been indicated on the invoice.
  • If you find a defect́ in your merchandise, keep all of its original packaging and contact your sales representative following your delivery to ensure appropriate action is taken.
  • The warranty on Casavogue products have a warranty that varies from manufacturer to manufacturer but is normally for a period of one year. The warranty does not cover normal wear and tear, discoloration of the product due to exposure to light, shrinkage or pilling of materials, or misuse of the product.
  • Ready-to-assemble products must be handled with care and caution. Inspect all parts and hardware BEFORE assembly. Claims for parts and/or hardware must be made BEFORE assembly. Damage resulting from assembly errors and/or mishandling of parts, including scratches, is not covered by this warranty.
  • Your order, shipping address and contact details cannot be changed.
  • If you are unavailable for the scheduled delivery, you may be charged an additional delivery fee for rescheduling or cancelling the delivery within 3 business days of the scheduled delivery date and/or once your order is in transit.

Can I change the delivery date of my order?

Please contact us at 514 722 5828 for delivery options in your area.


QUESTIONS & ANSWERS

Do you offer international delivery?

We currently ship to Canada only.

What delivery options are available?

We strive to deliver our products within a reasonable, precise timeframe.

Is it safe to give out my personal and credit card information on your website?

It is absolutely safe to use your credit card on our website. Confidential information is transmitted using the same encryption system used by financial institutions.

What payment methods are accepted?

For in-store purchases, we accept Visa, MasterCard, debit cards, cash payments and Casavogue gift cards. For online purchases, we accept Visa, MasterCard and American Express.

Will I receive a confirmation after I place an order?

You will receive a confirmation email as soon as your order has been placed.

What is causing delays in current orders?

In recent months, due to the COVID-19 pandemic, the global supply chain has been severely disrupted. As a result, it is very difficult for us to establish precise and exact dates for the arrival of future product shipments. Raw material shortages, labor shortages and international transportation restrictions have resulted in unexpected delays that are beyond Casavogue's control. We strive to provide you with the best customer service and will do our best to keep you informed of any changes that may affect your order. We greatly appreciate your loyalty and apologize for any inconvenience this may cause.

Is it possible to change the fabric or materials of a product?

Our carefully designed collections are only available in the choice of materials, sizes and colors shown on our website and in store.

Are the colors of the products on the site accurate?

Our team strives to present product colors and textures as accurately as possible. However, colors may vary from one monitor to another.